FAQ's
We run a family owned business, not a franchise. Our success depends upon our repeat business. Therefore, we make sure that we give our best to satisfy our customers. Customer care is our top priority, and if you are not happy with our work, we will give you your money back.
We perform all kinds of cleaning and housekeeping services. Please contact us at any time to discuss your needs.
We supply our own products and equipment, but if you have any particular preference or any special product in mind, you can inform us before hand and we will gladly accommodate your needs.
It is entirely up to you. All of our cleaners have Federal police clearance, and most of our clients are happy to entrust us with their keys or security codes.
We understand that sometimes things can happen that are out of your control. But we generally prefer being informed about cancellations or reschedule at least twenty-four hours before-hand. 80% of the appointment fee will be charge for the same day cancellation.
A general house cleaning is recommended once or twice a fortnight, and we recommend a spring-cleaning twice a year.
Two hours.
Our rates include travel to an area of twenty to twenty-five kilometres from Melbourne CBD. We are happy to travel further but will need to charge an additional rate to cover travelling fees.
Our Services are open seven days a week, between 6:00 am to 7:00 pm.
In the unlikely event that we do not deliver the service we promised, please inform us within 24 hours and we will attempt to rectify the situation. If you are still not happy we will give you your money back.